At Rome Tour Guide, we understand that travel plans can change unexpectedly. To provide clarity and fairness, we’ve created this cancellation policy for all our tours and services. Our goal is to ensure your experience remains flexible, stress-free, and trustworthy.

1. Standard Tours & Packages

• Free Cancellation: Bookings canceled 7 or more days before the scheduled tour are eligible for a full refund.

• Partial Refund: Cancellations made 3–6 days before the tour date receive a 50% refund.

• No Refund: Cancellations made within 48 hours of the tour date, or if you do not show up, are non-refundable.

2. Private & Customized Tours

• Because these tours require special arrangements, cancellations 14 or more days in advance receive a 50% refund.

• Cancellations made less than 14 days prior are non-refundable.

3. Force Majeure / Unforeseen Circumstances

Tours may occasionally be disrupted by events outside our control (e.g., severe weather, strikes, natural disasters, or official closures). In such cases, we will:

• Offer an alternative tour date, or

• Provide a full refund if rescheduling is not possible.

4. How to Cancel

To cancel your booking, please contact our team:

📧 Email: info@rometourguide.com
📞 Phone: +39-XXX-XXXXXXX

Include your booking reference, name, and tour date to process the cancellation quickly.

5. Refund Processing

Approved refunds will be returned to the original payment method within 7–10 business days.

6. Special Notes

• Some seasonal or promotional tours may have different cancellation terms — these will be clearly communicated at the time of booking.

• Travel insurance is recommended to cover unforeseen events outside our control.

Our Commitment

We aim to make every guest feel confident and secure when booking with Rome Tour Guide. Our cancellation policy is designed to be fair, transparent, and accommodating, ensuring peace of mind while you plan your Italian adventure.

If you want, I can also create a visual summary box at the top showing cancellation timelines like:

• 7+ Days Before Tour: Full Refund

• 3–6 Days Before Tour: 50% Refund

• Within 48 Hours / No-Show: Non-Refundable